1. Our commitment
Western Auto Centre values your privacy and takes reasonable steps to handle personal information lawfully, with consent, and in accordance with applicable federal and provincial privacy requirements.
2. Information we may collect
Personal information is information that identifies or may reasonably be linked to an individual. Depending on how you use the service, it may include your name, contact details, address, date of birth, employment or income details, financial information, credit history, vehicle preferences and application responses.
We may also collect technical information about website use, such as access dates and times, browser, operating system, device information and interactions with online services.
3. How we use information
We may use personal information to:
- Process and respond to your application or inquiry.
- Request or support requests for consumer credit information when authorized.
- Connect you with service providers, vehicle dealerships or potential financing sources.
- Contact you by phone, email, text, mail or social media.
- Provide updates about an application, pre-qualification, lender offers or denials.
- Operate, secure, measure and improve the website and related services.
- Comply with legal, accounting, fraud-prevention and regulatory obligations.
4. Sharing with third parties
We may disclose application information to affiliates, service providers, car dealerships, credit reporting agencies, potential credit providers or wholesale lead providers where needed to process a request and where authorized. Those organizations may conduct independent searches and will also be responsible for their own privacy practices.
If disclosure is legally required, we will take reasonable steps to verify the authority of the request and limit the information disclosed.
5. Cookies and advertising technologies
The website may use cookies, pixels, web beacons and similar technologies to recognize returning visitors, improve functionality and security, measure message delivery and engagement, and support advertising or remarketing. Advertising platforms may include Google, Meta/Facebook, TikTok, Instagram or Snapchat. You can limit cookies through your browser and manage interest-based advertising through the relevant platform settings, though some site features may be affected.
6. Protecting and retaining information
We use reasonable administrative, technical and organizational safeguards designed to protect information against unauthorized access, loss or misuse. No online system can be guaranteed completely secure. We retain personal information only as long as reasonably necessary for the purposes described, subject to legal and accounting requirements, after which it is deleted or anonymized where appropriate. Backup copies may remain for a limited period.
7. Consent and communication choices
You may withdraw consent to marketing communications by contacting us or using the unsubscribe option in our electronic messages. Withdrawal may not affect processing already completed or information that must be retained by law. Third parties that received information may require a separate request under their own privacy practices.
8. Access and correction
You may request access to, or correction of, personal information held by Western Auto Centre by writing to support@westernautocentre.ca. We will respond within a reasonable period, subject to identity verification and any lawful restrictions or confidentiality obligations.
9. Privacy questions and complaints
Privacy concerns are handled by our designated Privacy Officer. Contact support@westernautocentre.ca with a question, access request or complaint.